Sender Name Overrides

2025-01-01 | Documentation

To increase customization options when sending envelopes, it is now possible to override the "name" used in outbound emails and text messages. Previously, this used the name of the profile sending the envelope, falling back on the organization name, e.g. "First Last <notifications_verdocs.com>". This made sense for most users, but was an extra step for developers because customizing this name required creating and updating a new profile for each sender.

When making a request to send an envelope, you can now specify a sender_name field in the request body as follows:

{
  "template_id": "...",
  "sender_name": "Custom Name",
  "recipients": [
    {
      "email": "..."
    }
  ]
}

This will override the sender name for the envelope, e.g. "Custom Name <notifications_verdocs.com>". Since this is a one-time operation per envelope, it is not necessary to create a new profile for each sender.

You cannot override the email address, only the name. It is not possible for us to impersonate email addresses and still maintain deliverability.

Update: The From line on Verdocs email now comes from the envelope's brand, falling back on the organization name, so sender_name no longer changes it. sender_name still names the sender inside the email body ("Custom Name sent you a document"), and sender_email is where completion notices and recipient questions go. To change the name recipients see in their inbox, set the brand's sender name, or send from your own address with a custom email domain.